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Student halls disciplinary action and appeals
Can student halls fine, suspend or evict me for noise, guests, smoking, drugs or fire-alarm incidents, and can I appeal?
Read the answer →Faulty appliances in student accommodation
What can I do if essential appliances or supplied furniture in my student accommodation are missing, unsafe or repeatedly broken?
Read the answer →Failure to provide agreed accommodation adjustments
What can I do if agreed accommodation adjustments are not in place when I move in to my student accommodation?
Read the answer →Student accommodation services not provided
What can I claim if advertised cleaning, Wi-Fi, laundry, gym or other accommodation services in my student accommodation are not provided?
Read the answer →Noise and sound insulation in student housing
What can I do about persistent noise or poor sound insulation in halls or student housing?
Read the answer →Student halls duties over unsafe flatmate
What must student halls do if a flatmate’s violence, harassment, drug use or serious antisocial behaviour makes the flat unsafe?
Read the answer →Reasonable adjustments in student accommodation
What reasonable adjustments can a disabled student request in university or private accommodation?
Read the answer →University temporary accommodation obligations
Can a university put me in a hotel or temporary accommodation far from campus, and what costs should it cover?
Read the answer →Compensation for student accommodation building works
Can I claim compensation in my student accommodation for undisclosed building works, scaffolding, dust or construction noise?
Read the answer →Charging fees for broken laundry machines
Can student halls charge undisclosed or excessive laundry fees when the machines are broken or unavailable?
Read the answer →Student halls provider insolvency and repossession
What happens if a private student halls provider becomes insolvent, the building is sold or the landlord’s lender repossesses it?
Read the answer →Disability access to student accommodation
What if a broken lift or inaccessible route means I cannot use my student room or communal facilities?
Read the answer →Challenging unfair student accommodation term
Can I challenge an unfair term in a student accommodation contract?
Read the answer →Reasonable adjustments in student halls eviction
Can disability-related behaviour be used to fine or evict me from student halls without considering reasonable adjustments?
Read the answer →Rent repayment order for unlicensed HMO
Can I get a rent repayment order for an unlicensed student HMO or illegal eviction?
Read the answer →Student emergency housing rights
What emergency accommodation help is available if I (as a student) become homeless or unsafe during term?
Read the answer →PBSA National Code compliance dispute
Does my student halls or PBSA provider have to follow the National Code, and what can I do if it breaches it?
Read the answer →Leaving joint tenancy due to abuse
Can I leave a joint student tenancy because of domestic abuse or an unsafe ex-partner?
Read the answer →Student accommodation rent arrears
What happens if I fall behind with student accommodation rent?
Read the answer →Student accommodation liability after placement cancellation
What happens to my student accommodation if a placement or study-abroad year is cancelled or relocated?
Read the answer →Disability adjustments in replacement student accommodation
Must replacement student accommodation preserve my disability adjustments, location needs and evacuation arrangements?
Read the answer →Financial support for care-experienced students without guarantor
What help is available to students if I am care-experienced or estranged and cannot provide a guarantor?
Read the answer →University liability for recommended student accommodation
Who is responsible when a university recommends, nominates or allocates privately managed accommodation?
Read the answer →Exclusion from shared student home
What can I do if my housemates change the locks or exclude me from our shared student home?
Read the answer →Housemate adding partner to tenancy
Can a housemate move a partner into our student house and make everyone else pay more?
Read the answer →Repeated key-card access failures at accommodation
What can I do if key-card failures repeatedly stop me accessing my room or student accommodation building?
Read the answer →Overnight guest restrictions in student halls
Can student halls ban overnight guests or restrict how long a partner stays?
Read the answer →Unsafe heat in student accommodation
What can I do if my student room is dangerously hot or poorly ventilated?
Read the answer →Lodger rights in landlord’s home
What rights do I have as a student lodger living in my landlord’s home?
Read the answer →Subletting from a tenant
What rights do I have if the person who rented me my student room was a tenant rather than the real landlord?
Read the answer →Student halls eviction on withdrawal
Can student halls require me to leave immediately if I interrupt, withdraw or stop being a student?
Read the answer →Student guarantor agreement duration and liability
How long does a student guarantor agreement last, and what debts does it cover?
Read the answer →Charges for lost keys and lockouts
Can I be charged for a lost key, replacement fob or emergency lockout in my student accommodation?
Read the answer →Faith-sensitive university accommodation request
Can I request single-sex, alcohol-free or faith-sensitive university accommodation?
Read the answer →Rent increase during tenancy
Can my student rent be increased during the academic year, and can I challenge it?
Read the answer →Gap between student tenancies
What can I do if one student tenancy ends before the next begins and I have nowhere to live?
Read the answer →Landlord responsibility for communal cleaning
Who is responsible for filthy communal areas, overflowing bins or a promised cleaner who never comes in my student accommodation?
Read the answer →Faulty Wi-Fi in student accommodation
What are my rights in my student accommodation if included Wi-Fi is unusable or repeatedly unavailable?
Read the answer →Withholding rent over unfulfilled repairs
Can I stop paying rent at my student accommodation until repairs or promised services are provided?
Read the answer →Landlord consideration of pet request
Must a private landlord consider my request to keep a pet in a student house?
Read the answer →Landlord failing to provide tenancy information
My student accommodation landlord never gave me the new tenancy information sheet – what can I do?
Read the answer →Complaint routes for student accommodation
Which complaint route applies to university halls, private halls, Unipol housing, a letting agent or a private landlord?
Read the answer →University accommodation guarantee obligations
What does a university accommodation guarantee legally commit it to provide?
Read the answer →Landlord double charging after replacement tenant
Can my landlord keep charging me after a replacement tenant has moved into my student room?
Read the answer →Liability for utility bills among departing housemates
Who pays final utility bills when student housemates move out at different times?
Read the answer →Joint tenant complaint over building
Can students make a joint complaint about a problem affecting an entire block or building?
Read the answer →Contents insurance in university halls
Are my belongings insured in university halls, and what does the policy exclude?
Read the answer →Maintenance loan not covering rent
What can I do if my maintenance loan does not cover my student accommodation rent?
Read the answer →Fire-safety restrictions in university halls
Can university halls restrict e-bikes, e-scooters, air fryers, candles or other items on fire-safety grounds?
Read the answer →Ending private student tenancy early
Can I end my private student tenancy by giving two months’ notice?
Read the answer →Section 21 eviction from student let
Can my landlord still use a section 21 notice to evict me from a student house?
Read the answer →Rent bidding above advertised price
Can a landlord or letting agent make students bid above the advertised rent?
Read the answer →Landlord eviction during fixed term
Can my landlord evict me before the end of the academic year because they want to sell or move in?
Read the answer →Discrimination against benefit recipients and families
Can a landlord refuse to rent to me because I receive benefits or have a child?
Read the answer →Landlord energy resale mark-up
Can my landlord or student accommodation provider add a mark-up when reselling gas or electricity?
Read the answer →Landlord requiring deposit-replacement scheme
Can a student landlord require me to use a non-refundable zero-deposit or deposit-replacement scheme?
Read the answer →Minor’s liability for accommodation contract
Can a 17-year-old be bound by a student accommodation agreement?
Read the answer →Ground 4A eviction of student tenants
Can my landlord use Ground 4A to make us leave our student house at the end of the academic year?
Read the answer →Landlord unlawful eviction without court order
Can my landlord lock me out, change the locks or remove my belongings without a court order?
Read the answer →Clearing student accommodation shortage
What can I do if I come through Clearing and no suitable student accommodation is available?
Read the answer →Advance rent limits for students
Can a private landlord ask a student for more than one month’s rent upfront?
Read the answer →Utility bill liability among student tenants
Who is liable for gas, electricity or water bills when only one student’s name is on the account?
Read the answer →Student house licensing requirements
Does my student house need additional or selective licensing even if it does not need a mandatory HMO licence?
Read the answer →Year-round student accommodation access
Can I obtain year-round student accommodation during Christmas, Easter and summer?
Read the answer →University liability for campus safety failures
Is the university responsible for foreseeable safety failures in halls or on campus?
Read the answer →Right-to-rent checks and guarantors for international students
How do right-to-rent checks and guarantor requirements affect international students?
Read the answer →CCTV in student accommodation lawfulness
Is CCTV inside halls, communal kitchens or student flats lawful?
Read the answer →Liability for lost belongings in university services
Who is liable when a University storage, parcel, laundry or delivery service loses my belongings?
Read the answer →University no-contact order request
Can I request a no-contact order or emergency accommodation transfer at University?
Read the answer →Discrimination in accessible accommodation charges
Can disabled students challenge higher charges for accessible accommodation?
Read the answer →Damp and mould in rented property
What can I do when my student house has serious mould or damp?
Read the answer →Landlord blaming tenant for mould
Can the landlord simply blame condensation and student “lifestyle” for mould?
Read the answer →Heating and hot water in student accommodation
What are my rights if there is no heating or hot water in my student accommodation?
Read the answer →Leaks and sewage in student accommodation
What can I do about persistent leaks, flooding or sewage problems in my student accommodation?
Read the answer →Pest control responsibility in student housing
Who must deal with mice, rats, cockroaches or bedbugs in student housing?
Read the answer →Broken doors and windows in student accommodation
What can I do about broken external doors, locks or windows in my student accommodation?
Read the answer →Checking safety compliance in student accommodation
How can I check gas, electrical and fire-safety compliance in my student accommodation?
Read the answer →Student house HMO licensing requirements
Does my student house need an HMO licence, and what if it does not have one?
Read the answer →Complaining about unsafe student accommodation
Can I complain about overcrowding or an unsafe or inaccessible bedroom in my student accommodation?
Read the answer →Landlord entering property without notice
Can my landlord or letting agent enter my student accommodation without notice?
Read the answer →Access rights for student accommodation
Do I have to allow inspections or prospective tenants to view my student accommodation room?
Read the answer →University search of student bedroom
Can university security or accommodation staff search my bedroom for drugs?
Read the answer →CCTV monitoring in student accommodation
Can halls staff monitor students through CCTV for reasons unrelated to security?
Read the answer →Communal damage charges in university halls
Can a university charge every resident for unidentified communal damage?
Read the answer →Liability for university halls break-ins
Is the university or halls provider responsible after theft or repeated break-ins?
Read the answer →Belongings wrongly disposed of by accommodation
What can I claim if staff mistakenly clear my student accommodation or dispose of my belongings?
Read the answer →Landlord duty to rehouse uninhabitable tenants
Read the answer →Rent reduction for accommodation disrepair
Can I obtain a rent reduction or compensation for prolonged disrepair of my student accommodation?
Read the answer →Rent liability after dropping out
Do I still owe the full rent for student accommodation if I drop out of university?
Read the answer →Ending tenancy on university transfer
Can I end my tenancy if I transfer to another university?
Read the answer →Ending student tenancy on mental-health grounds
Can I leave student accommodation because of serious mental-health difficulties?
Read the answer →Ending student accommodation contract early
Can illness, disability or bereavement release me from my student accommodation contract?
Read the answer →Accommodation fees after visa refusal
Do I still owe accommodation fees if my student visa is refused?
Read the answer →Ending tenancy after course cancellation
Can I cancel my tenancy if the university cancels my course?
Read the answer →Landlord requiring replacement tenant to leave
Read the answer →Student tenancy release fee
Can I be charged a tenancy-release or replacement-tenant fee (student accommodation)?
Read the answer →Joint tenant not paying rent
What happens when one person on a joint student accommodation tenancy stops paying rent?
Read the answer →Guarantor liability for co-tenants rent
Can my guarantor be pursued for rent owed by other students?
Read the answer →Joint tenant serving notice unilaterally
What happens if one joint tenant in my student accommodation serves notice but the others want to stay?
Read the answer →Fixed-term versus rolling student tenancy
Is my student accommodation now a rolling tenancy, or is it still a fixed-term PBSA contract?
Read the answer →Subletting student accommodation without consent
Can I sublet my student accommodation room or arrange a replacement without the landlord’s consent?
Read the answer →Rent due before student finance arrives
What can I do when rent is due before my Student Finance payment arrives?
Read the answer →Council tax exemption for students
Why is the council charging me when I am a full-time student?
Read the answer →Council tax liability in mixed student household
Who pays council tax in a mixed household of students and non-students?
Read the answer →Council tax liability when housemate leaves
What happens to council tax if one student accommodation housemate drops out?
Read the answer →Council tax exemption end date after graduation
On what exact date does my council tax exemption end after graduation from University?
Read the answer →Council tax exemption during study suspension
Am I exempt from council tax while formally interrupting or suspending my University studies?
Read the answer →Student status during resits and writing-up
What is my student status while completing resits, a dissertation or a PhD writing-up period?
Read the answer →Council tax exemption for distance learners
Are part-time, distance-learning or Open University students exempt from council tax?
Read the answer →Summons from university status delay
What can I do about a summons caused by the university’s delay in confirming my student status?
Read the answer →Council tax deduction from student deposit
Can a landlord deduct council tax from my student accommodation deposit?
Read the answer →TV licence for shared student house
Does each student need a TV licence, or can one licence cover the shared property?
Read the answer →Landlord charging full replacement costs
Can the landlord for my student accommodation charge me the full cost of new carpets, paint or a mattress?
Read the answer →Deposit dispute without check-in inventory
Read the answer →Challenging inflated student accommodation invoices
Can I challenge fake, vague or inflated invoices produced by my student accommodation landlord?
Read the answer →Deposit deductions for communal damage
Can my student accommodation deposit be used for damage in a communal area when nobody knows who caused it?
Read the answer →Deposit deductions for housemate liabilities
Can my student accommodation landlord deduct another housemate’s rent or damage from my share of the deposit?
Read the answer →Deposit return timescale for students
How long does a landlord have to return a student deposit?
Read the answer →University accommodation not ready
My University room was not ready and I received no keys on move-in day - can I claim compensation?
Read the answer →Changing rent schedule after accommodation reservation
Can the rent or instalment schedule be changed after I reserve University accommodation?
Read the answer →Utility usage cap in student accommodation
My University "Bills included" accommodation had an undisclosed usage cap - who must pay the excess?
Read the answer →Upfront rent demands for student accommodation
Read the answer →University accommodation cancellation on failed enrolment
Can I cancel University accommodation if my university place, visa or ATAS application fails?
Read the answer →Checking student deposit protection
Is my student tenancy deposit protected, and how can I check?
Read the answer →Late or unprotected tenancy deposit
What can I do if the landlord protected my University accommodation deposit late or not at all?
Read the answer →Deposit protection information not provided
What happens if I was never given the deposit scheme information for my University accommodation?
Read the answer →Relocation after booking student accommodation
Can the provider move me to a different room, building or city after I have booked student accommodation?
Read the answer →Misleading rental property photographs
The room I rented for University is materially different from the photographs - can I reject it?
Read the answer →Rental deposit fraud by fake landlord
I paid before viewing and the supposed landlord has disappeared - what can I do?
Read the answer →Ending broadband contract early
Can I end a broadband contract when my student tenancy finishes?
Read the answer →Assistance dog access at university
Can a university refuse an assistance dog in teaching or accommodation?
Read the answer →Prohibited letting agent fees
Can a letting agent charge a booking, administration, portal or guarantor fee?
Read the answer →Holding deposit retained after withdrawal
Can a landlord or accommodation provider keep my holding deposit if I pull out?
Read the answer →Cancelling student accommodation within cooling-off period
Can I cancel student accommodation within 14 days of booking it?
Read the answer →Unsigned student accommodation booking binding
Is a student accommodation booking binding if I did not sign the final tenancy agreement?
Read the answer →Landlord charging cleaning fees unfairly
Can a landlord charge cleaning fees if I left the property clean?
Read the answer →Unfair tenancy deposit deductions dispute
How do I dispute unfair tenancy deposit deductions?
Read the answer →Deposit deduction for normal wear and tear
Can my landlord keep my tenancy deposit for normal wear and tear?
Read the answer →