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University credit-recognition error dispute
What can I do if a transfer or credit-recognition error puts me in the wrong year at University, makes me repeat modules or causes me to miss teaching?
Read the answer →Course provider closure during studies
What happens if my university, college or course provider closes while I am studying?
Read the answer →Study abroad modules not credited
What can I do if my study-abroad or exchange modules do not count towards my degree?
Read the answer →University module registration error
What can I do if a University module-registration error puts me on the wrong modules or prevents me completing my course?
Read the answer →Course provider loses university validation
What happens if my course provider loses its awarding or validating university?
Read the answer →University teaching disruption complaint
Can I complain when University lectures, seminars or tutorials are repeatedly cancelled, shortened or moved at short notice?
Read the answer →University student protection plan enforcement
What is a university student protection plan, and what can I do if it is not followed?
Read the answer →University changing timetabled teaching hours
Can the university move compulsory teaching to evenings, weekends or different attendance days after I enrol?
Read the answer →Transferring courses within university
Can I transfer to another course at the same university, and can an unfair refusal be challenged?
Read the answer →Complaint over missing personal-tutor support
Can I complain if promised academic personal-tutor support is not provided?
Read the answer →University resources unavailable to students
What can I do if essential University books, software, databases or online course resources are unavailable?
Read the answer →Lecturer absence without adequate replacement
What can I do if a University lecturer leaves or is absent and no suitable replacement is provided?
Read the answer →Recognition of prior learning on transfer
How should my credits and prior learning be recognised when I transfer course or university?
Read the answer →University course overcrowding and resources
Can I complain if my University course is overcrowded or lacks enough staff, rooms or resources for the number of students?
Read the answer →Substandard university course materials
What can I do if university course materials contain serious factual errors or are repeatedly out of date?
Read the answer →Dissertation supervisor providing inadequate support
What can I do if my undergraduate or taught Master’s dissertation supervisor provides little or no support?
Read the answer →University course misrepresentation of teaching
Can I complain if the specialist University lecturers or academic expertise advertised for my course are not provided?
Read the answer →Extended study due to university errors
Can the university make me study for an extra term or year because of its own course changes or administrative errors?
Read the answer →University course misrepresentation
What can I do if my university course is materially different from the prospectus or marketing?
Read the answer →University cancelling compulsory module
What can I do if a compulsory module at University is cancelled, delayed or not running?
Read the answer →Misrepresented university course requirements
Can I complain if my University course requires much more attendance or study time than I was told before enrolling?
Read the answer →University college partnership ending mid course
What happens if the university ends its partnership with the college that teaches my course?
Read the answer →University timetable clash for compulsory classes
What can I do if compulsory lectures, seminars or practical classes clash on my university timetable?
Read the answer →University late or changing timetable
What can I do if my university timetable is released late or keeps changing?
Read the answer →Course delivery and awarding responsibility
Who is responsible when my course is taught by a partner college but awarded by a university?
Read the answer →Group complaint about university teaching
Can students make a group complaint about the same teaching or course-delivery problem at University?
Read the answer →Delayed university coursework feedback
What can I do if the university repeatedly fails to return coursework feedback on time?
Read the answer →Involuntary transfer to different degree
Can the university move me onto a different degree without my agreement?
Read the answer →Complaint escalation after university process
Where can I take my complaint after exhausting the university’s internal process?
Read the answer →University unilateral variation clause enforceability
Can a university rely on a broad contract term allowing it to change almost anything?
Read the answer →Compensation for deficient university course
How much compensation can a student seek for a seriously deficient University course?
Read the answer →University tuition-fee refund for poor teaching
Can I get a tuition-fee refund because the teaching at University has been poor?
Read the answer →University contact hours below advertised
What are my rights if I receive far fewer contact hours at University than advertised?
Read the answer →Change from in-person to online teaching
Can the university change an in-person course to mainly online teaching?
Read the answer →Compensation for university strikes
Can students claim compensation for strikes or a marking boycott?
Read the answer →Changing course location after enrolment
Can my teaching campus or course location be changed after enrolment?
Read the answer →University changing advertised optional modules
Can the university remove the optional modules advertised when I applied?
Read the answer →University changing compulsory modules
Can a University substantially change compulsory modules or the course curriculum?
Read the answer →University course cancellation before commencement
What happens if my University course is cancelled shortly before it starts?
Read the answer →Rights if university discontinues course
What are my rights if the university discontinues the course midway through my studies?
Read the answer →University course loses professional accreditation
What can I do if my University course loses professional accreditation?
Read the answer →University course misrepresentation over placements
Can I claim when an advertised placement or practical component for my University course is not provided?
Read the answer →University facilities not as promised
Can I complain when promised laboratories, equipment or facilities are unavailable at my University?
Read the answer →Ending tenancy after course cancellation
Can I cancel my tenancy if the university cancels my course?
Read the answer →Appeal against university withdrawal
Can I appeal withdrawal for poor attendance or engagement?
Read the answer →