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Student finance system error affecting application
What can I do if a Student Finance online-account or system error prevents me applying, updating my details or receiving payment?
Read the answer →Student Finance mishandling submitted evidence
What can I do if Student Finance repeatedly loses, rejects or asks again for evidence I have already supplied?
Read the answer →Late Student Finance application eligibility
Can I still get Student Finance if I apply after the recommended deadline or after my course has started?
Read the answer →Student Finance fraud suspension and repayment
What can I do if Student Finance suspends my funding or demands repayment because it suspects fraud?
Read the answer →Late appeal rejected by Student Finance
Can Student Finance reject an appeal because I submitted it late?
Read the answer →Delayed Student Finance appeal decision
What can I do if Student Finance takes too long to decide my appeal or refer it to an Independent Assessor?
Read the answer →Student Finance maladministration compensation claim
Can I claim compensation if Student Finance gives me incorrect advice or mishandles my application?
Read the answer →Student Finance eligibility for course
Can Student Finance refuse funding because my university, course or module is not eligible or approved?
Read the answer →Student finance after course loses funding
What happens to my Student Finance if my university or course loses its approved funding status after I enrol?
Read the answer →Maintenance Loan during placement year
Can Student Finance reduce or stop my Maintenance Loan during a paid or unpaid placement year?
Read the answer →Student Finance incorrect course details
What can I do if Student Finance has the wrong course, term dates, study mode or credit load on my account?
Read the answer →Maintenance funding for resit assessments
Can Student Finance refuse maintenance funding because I am only resitting assessments and not attending classes?
Read the answer →Student finance for part-time study
Can I get Student Finance for a part-time course, and what happens if my study intensity changes?
Read the answer →Maintenance loan eligibility for distance learning
Can I get a Maintenance Loan for an online or distance-learning university course?
Read the answer →Suspension for unpaid tuition fees
Can a university suspend or withdraw me, or block access to teaching, because tuition fees are unpaid?
Read the answer →Postgraduate loan and course changes
What happens to my Postgraduate Master’s or Doctoral Loan if I repeat, extend or finish my course early?
Read the answer →Tuition charged for partial study
Can a university charge a full year’s tuition fee when I am repeating only one module or studying for only part of the year?
Read the answer →Tuition fees during suspended studies
Can a university charge tuition fees while my studies are suspended or interrupted?
Read the answer →Tuition fees during pending Student Finance
Can a university require me to pay tuition fees while my Student Finance application or appeal is still pending?
Read the answer →Charges on unpaid tuition fees
Can a university add interest, late-payment charges or administration fees to unpaid tuition fees?
Read the answer →University tuition overpayment recovery
What can I do if both I and Student Finance paid the same tuition fees or the university received too much?
Read the answer →Tuition fees exceeding permitted cap
What can I do if my university charges more than the permitted tuition-fee cap?
Read the answer →Personal liability for unpaid tuition fees
Am I personally liable if my employer, government or another sponsor fails to pay my university tuition fees?
Read the answer →University fees before student loan arrives
Can my university demand postgraduate tuition fees before my Master’s or Doctoral Loan instalments arrive?
Read the answer →Unpaid university scholarship or bursary
What can I do if a promised university scholarship or bursary is paid late, underpaid or never paid?
Read the answer →Recovery of overpaid student finance
Can Student Finance recover an overpaid grant or allowance caused by its own error?
Read the answer →Student finance travel grant refused
What can I do if my Student Finance travel grant for study abroad is refused, delayed or underpaid?
Read the answer →Challenging Adult Dependants Grant refusal
Can I challenge a refusal or incorrect calculation of Adult Dependants’ Grant?
Read the answer →Challenging Parents’ Learning Allowance refusal
Can I challenge a refusal or incorrect calculation of Parents’ Learning Allowance?
Read the answer →Challenging university hardship fund refusal
Can I challenge a university hardship-fund refusal or an unreasonable delay in emergency support?
Read the answer →Challenging scholarship refusal over misapplied criteria
Can I challenge a university scholarship or bursary refusal where the published eligibility criteria were applied incorrectly?
Read the answer →Special Support element treatment for Universal Credit
Should the Special Support element of my Student Finance be ignored when Universal Credit is calculated?
Read the answer →Teacher-training bursary payment dispute
What can I do if a teacher-training bursary or scholarship is refused, delayed, underpaid or reclaimed?
Read the answer →Challenging social work bursary decision
What can I do if a Social Work Bursary is refused, delayed, underpaid or calculated incorrectly?
Read the answer →University refusal to nominate for bursary
Can I challenge my university’s refusal to nominate me for a capped Social Work Bursary place?
Read the answer →Student loan treated as income
Can Universal Credit count a Maintenance Loan I did not apply for or receive as income?
Read the answer →Universal Credit student income deduction
Has Universal Credit calculated my student income deductions correctly during term time and university holidays?
Read the answer →Student finance eligibility and residence
Am I eligible for Student Finance based on my residence or immigration history?
Read the answer →Proving estrangement for student finance
How do I prove that I am estranged or financially independent (for University funding)?
Read the answer →Student finance current-year income assessment
Can Student Finance use my family’s lower current-year income?
Read the answer →Migrant worker status and Student Finance
How do migrant-worker rules affect Student Finance eligibility?
Read the answer →Previous study affecting funding eligibility
Can previous study prevent me receiving funding for a new University course?
Read the answer →Student Finance wrong household income
What can I do if Student Finance used the wrong household income?
Read the answer →Delayed or reduced maintenance funding
How do I deal with delayed or unexpectedly low University maintenance funding?
Read the answer →University failing to confirm attendance
What can I do when the university has not confirmed my attendance?
Read the answer →Challenging university withdrawal date and overpayment
How can I challenge an incorrect University withdrawal date or overpayment calculation?
Read the answer →Repaying student finance after withdrawal
Must I repay Student Finance immediately after withdrawing?
Read the answer →University suspension effect on maintenance payments
How does a suspension or interruption at University affect maintenance payments?
Read the answer →Student funding on course transfer
What happens to funding when I transfer course or university?
Read the answer →Funding for repeated university year
Can compelling personal reasons secure funding for a repeat University year?
Read the answer →Fraudulent change to Student Finance details
What should I do if fraudsters change the bank details on my Student Finance account?
Read the answer →NHS Learning Support Fund and DSA disputes
How do NHS Learning Support Fund, childcare support and DSA disputes work?
Read the answer →Withdrawal of university bursary or scholarship
Can a University bursary or scholarship be withdrawn or reclaimed?
Read the answer →Student Finance appeal or complaint
Is my dispute a Student Finance appeal or a service complaint?
Read the answer →Withdrawal of scholarship after acceptance
Can a scholarship or fee waiver be withdrawn after I accept the University offer?
Read the answer →University fee status classification
Am I correctly classified as a home or international fee payer (University)?
Read the answer →PhD stipend tax and benefits status
Is a PhD stipend income for tax, benefits or employment purposes?
Read the answer →PhD fees after funding ends
What happens when PhD funding ends but the university continues charging fees?
Read the answer →Response to fake Student Finance message
What should I do after responding to a fake Student Finance message?
Read the answer →University withdrawal fee refund
Am I entitled to a tuition-fee or deposit refund after withdrawing from University?
Read the answer →Responsibility for disability support in higher education
Is disability support the responsibility of DSA, the university or both?
Read the answer →Rent due before student finance arrives
What can I do when rent is due before my Student Finance payment arrives?
Read the answer →University withholding award for unpaid fees
Can my University withhold my award or transcript for unpaid tuition fees?
Read the answer →Parental refusal of student finance support
What happens when my parents refuse to provide financial information (for a student loan) or support me?
Read the answer →Universal Credit for disabled students
Can I claim Universal Credit as a disabled student?
Read the answer →Universal Credit for part-time students
Can I get Universal Credit if I’m studying part-time?
Read the answer →Universal Credit eligibility for students
Can I claim Universal Credit while I’m a student?
Read the answer →