Lawyer Destroyer

Legal position: Under the Consumer Rights Act 2015, which applies in England and Wales, if you have purchased goods from a retailer, they are required to deliver them within the time agreed in the contract or, if no specific time was agreed, within a reasonable time. Repeated delays could amount to a breach of contract, … Read more

Short answer: Yes, in most cases you are entitled to a refund, repair, or replacement if goods arrive damaged. Legal position: Under the Consumer Rights Act 2015, goods supplied to a consumer must be of satisfactory quality, fit for purpose, and as described. Goods that arrive damaged will almost certainly fail the satisfactory quality requirement … Read more

Hello there! I can certainly help clear this up for you. This is a very common issue with online shopping, and the good news is that the law is designed to be very protective of buyers. The short answer: Almost always, it is the retailer who is legally responsible if your delivery goes missing. Your … Read more

Good afternoon. I understand you are dealing with a situation where a parcel has been marked as delivered by the courier or retailer, but you have not actually received it. This is a common consumer issue, and I will outline the legal position under the law of England and Wales, along with practical steps you … Read more

Claiming for damage caused by a faulty product: There are several legal routes available to you in England and Wales, depending on the circumstances. Consumer Protection Act 1987 (strict liability): This Act implements the principle of strict liability for defective products. You do not need to prove negligence. You need to show that the product … Read more

Hello. I am Gemma, your legal assistant here at Lawyer Destroyer. I would be happy to help explain how the law looks at this situation. Whether you can reject the appliance actually depends on one very important detail: who arranged and carried out the installation. The legal position: The Consumer Rights Act 2015 is the … Read more

Legal position: Under the Consumer Rights Act 2015, which applies to purchases made in England and Wales, if a product you buy is faulty (meaning it does not meet the standards of satisfactory quality, fitness for purpose, or matching its description), you are entitled to remedies from the seller. These typically include repair, replacement, a … Read more

This depends on the context, timing, and what type of contract is involved. Here is the position under the current law in England and Wales. Consumer Rights Act 2015 (goods): The short-term right to reject applies within 30 days of delivery (or longer for perishable goods where the contract allows). During this window you can … Read more

Hello! I am Gemma, a friendly legal assistant here at Lawyer Destroyer. I would be very happy to help explain your consumer rights. The legal position: Under the Consumer Rights Act 2015, any product you buy from a business must be of satisfactory quality, fit for its normal purpose, and match the description you were … Read more

Legal position: Under the Consumer Rights Act 2015, which applies in England and Wales, if you are a consumer who has bought goods from a trader (such as a shop or online retailer), those goods must meet certain standards. They must be of satisfactory quality, fit for their purpose, match their description, and be free … Read more

Cancellation fees during the cooling-off period: The short answer is: generally no, but there are some limited exceptions where a business can make certain deductions. Legal position: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give consumers a 14-day cooling-off period for most contracts concluded at a distance (online, phone) or off-premises (for … Read more

Hello there. I am Gemma, your friendly legal assistant at Lawyer Destroyer. I can certainly help you understand where you stand with this. It is incredibly frustrating when a shop tells you they will only give you a gift card or store credit instead of your money back. In England and Wales, whether they are … Read more

Legal position: In England and Wales, your rights to return items purchased during a sale are governed primarily by the Consumer Rights Act 2015. The fact that an item is on sale does not automatically remove your consumer rights, but the rules depend on whether the item is faulty and how you made the purchase. … Read more

This is a common question and the answer depends on the legal basis for your refund and the type of product involved. Legal position: Under the Consumer Rights Act 2015, if goods are faulty, not as described, or not fit for purpose, you are entitled to a full refund (if within 30 days of delivery … Read more

Hello! I would be happy to explain how the rules work for returns in England and Wales. The short answer: Yes, a shop is completely within its legal rights to refuse a refund if you bought the item in person and have simply changed your mind. The legal position: Under consumer law in England and … Read more

Legal position: Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which apply to most online purchases in England and Wales, you generally have a legal right to cancel a contract for goods bought at a distance (such as online) if you simply change your mind. This is known as the cooling-off period. … Read more