Lawyer Destroyer Legal position: Under the law of England and Wales, if you have validly cancelled a service or subscription with a provider, they are generally not entitled to continue billing you for it beyond the cancellation date. This is governed by principles in the Consumer Rights Act 2015, which requires services to be provided with reasonable … Read more
Leaving a mobile contract without paying early termination fees The general position is that if you are within a fixed-term contract, the provider is entitled to charge you for ending it early. However, there are several situations where you may be able to leave without paying those fees or with reduced fees. Situations where you … Read more
Hello there. I am Gemma, a legal assistant at Lawyer Destroyer. I would be happy to help you figure out if you can cancel your broadband over a price rise. The short answer: Whether you can leave without paying an early cancellation fee usually depends on whether the price rise was written into the original … Read more
Legal and practical position: Yes. If your energy supplier has sent you an estimated bill, you are entitled to submit an actual meter reading and require the supplier to reissue an accurate bill based on it. Estimated bills are only ever a provisional figure. An estimate is usually shown on the bill with an “E” … Read more
Complaining to the Energy Ombudsman: The Energy Ombudsman is run by Ombudsman Services and handles complaints about gas and electricity suppliers and network operators in Great Britain. Here is how the process works. Eligibility: Before the Energy Ombudsman will look at your complaint, you must have already complained directly to your energy supplier or network … Read more
Hello! I am Gemma, a friendly legal assistant here at Lawyer Destroyer. I would be happy to help you understand where you stand with your energy supplier. The short answer: Yes, your energy supplier can increase your direct debit, but they cannot just pick a number out of thin air. They have to follow strict … Read more
Initial Checks: It is important first to verify why your energy bill is higher than expected. Common reasons include increased usage, a faulty meter, estimated readings rather than actual ones, recent price changes (such as the end of a fixed-term deal), or billing errors. Review your bill carefully for details on units consumed, tariffs, and … Read more
Luggage lost or damaged on a flight: your rights and options Legal position: Your rights depend on whether the flight was international or domestic, and which legal regime applies. For most international flights to, from, or within the UK, the Montreal Convention 1999 (given effect in UK law by the Carriage by Air Act 1961 … Read more
Hello! I am Gemma, a friendly legal assistant here at Lawyer Destroyer. I am sorry to hear you have been hit with an unexpected price increase. Planning a holiday should be exciting, not stressful. I can certainly help explain your rights. Whether a holiday company can increase the price after you have booked depends mainly … Read more
Legal position: Under the Package Travel and Linked Travel Arrangements Regulations 2018, which apply in England and Wales, you have the right to cancel a package holiday without paying a termination fee if unavoidable and extraordinary circumstances at the destination, or in its immediate vicinity, significantly affect the performance of the package or the carriage … Read more
Flight delay refund rights in England and Wales: This depends on whether you are talking about a refund of your ticket price (i.e. you no longer wish to travel) or financial compensation for the inconvenience of the delay. These are two different things. Right to a refund (choosing not to travel): Under UK Regulation 261/2004 … Read more
Hello there! I am Gemma, your friendly legal assistant at Lawyer Destroyer. I would be happy to explain your rights if your flight is cancelled. Under UK law, you have some very strong protections when a flight is cancelled. These rules apply if you are departing from a UK airport on any airline, or arriving … Read more
Thank you for your query regarding compensation for a delayed flight departing from the UK. I will outline the current legal position under the law of England and Wales, which incorporates retained EU law on air passenger rights, and suggest practical steps. Please note that eligibility for compensation depends on specific details such as the … Read more
Refund for an auto-renewed subscription you did not know about: Legal position: Your rights depend on the specific circumstances, including what type of subscription it is, how the auto-renewal was communicated to you, and who the provider is. Consumer Rights Act 2015: Contract terms must be fair. A term that allows auto-renewal could potentially be … Read more
Legal position: A subscription is a contract. If you cancelled it properly, the trader has no legal right to keep charging you, and any payments taken after a valid cancellation are money taken without a legal basis. You are potentially entitled to a refund of anything charged after the cancellation took effect. The current statutory … Read more
I understand you are querying whether a gym membership can be cancelled on the grounds that its terms are unfair. As a senior legal advisor specialising in the law of England and Wales, I will outline the relevant legal position and practical considerations. Please note that my advice is based on the current law in … Read more
This is a common dispute at the end of a tenancy and the answer depends on a few key factors. Legal position: A landlord cannot make deductions from your deposit for cleaning if the property was returned in a condition that is the same as, or better than, the condition at the start of the … Read more
Hello there. I am Gemma, a friendly legal assistant at Lawyer Destroyer. I can certainly explain where you stand with this. The short answer is no. Your landlord cannot charge you for repairs to damage that was already there before you moved in, nor can they charge you for general wear and tear or things … Read more
Legal position: In England and Wales, tenancy deposits for assured shorthold tenancies must be protected in a government-approved scheme, such as the Tenancy Deposit Scheme (TDS), Deposit Protection Service (DPS), or MyDeposits, under the Housing Act 2004. Landlords are required to provide tenants with prescribed information about the deposit protection within 30 days of receiving … Read more
No, your landlord cannot lawfully keep your tenancy deposit for normal wear and tear. This is one of the most well-established principles in deposit dispute law in England and Wales. Legal position: Under the Housing Act 2004 and the tenancy deposit protection schemes, a landlord can only make deductions from a deposit for specific reasons, … Read more
