Time limit for DWP mandatory reconsideration

When you want to challenge a decision made by the Department for Work and Pensions, the process is called "mandatory reconsideration." This is a required first step before you can appeal to a tribunal.

Time limit for requesting mandatory reconsideration:

The general rule is that you must request a mandatory reconsideration within one calendar month of the date on the decision letter. This is not one month from when you received the letter, but from the date printed on it.

Late requests:

If you miss the one-month deadline, you can still request a mandatory reconsideration up to 13 months after the date of the decision, but only if you can show that there are special circumstances explaining why your request is late. The DWP will consider factors such as whether you were seriously ill, whether you had a bereavement, whether postal problems caused a delay, or whether you did not receive the original decision. The longer the delay beyond one month, the more compelling the reasons will need to be.

How to request it:

You can request a mandatory reconsideration by telephone, in writing, or online depending on the benefit. It is always wise to put it in writing so you have a clear record. You should explain clearly why you think the decision is wrong and provide any supporting evidence you have, such as medical evidence, payslips, or letters.

What happens next:

The DWP will look at the decision again and issue a Mandatory Reconsideration Notice. If you are still unhappy with the outcome, you then have one further calendar month from the date of that notice to appeal to the First-tier Tribunal (Social Security and Child Support). That appeal is free and independent of the DWP.

Practical points:

1. Note the date on the original decision letter carefully and count forward one month from that date.
2. Act promptly even if you are still gathering evidence. You can submit the request and then provide further evidence afterwards.
3. Keep a copy of everything you send and note the date you sent it.
4. If you are close to or past the one-month deadline, include an explanation for the delay when you make your request.

If you let me know which benefit this relates to, I can give you more tailored guidance on common grounds for challenging the decision and what evidence tends to carry weight.